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The WREXRENT Privacy Policy

Introduction

This Privacy Notice explains how WREXRENT (“we”, “us”, “our”), the trading name of Bryn Property Company Limited (Registered in England & Wales, Company No. 975694), collects, uses, stores, and shares personal information.

We take the issue of security and data protection seriously and strictly adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered as a Data Controller with the Information Commissioner’s Office (ICO) under registration number ZA151193.

Our registered office is:
Units 1-3, Five Crosses Industrial Estate, Minera, Wrexham LL11 3RD.

Our Data Protection Officer (DPO) is Danielle Jones Small. You may contact us regarding any data protection matters at:

rentals@wrexrent.com | 01978 757312

What information we collect

We collect personal information in the course of providing rental and property services, including but not limited to:

  • Tenants / Contract-holders: name, date of birth, address (current & previous), email, telephone number, marital status, National Insurance number, nationality, next of kin, employment status, university/college details (if applicable).
  • Guarantors: name, date of birth, contact details, address history, marital status, NI number, financial information, employment details.
  • Company Lets: details of directors, officers, guarantors, authorised signatories, employees who act as contacts, and occupiers of the property provided under a company tenancy.
  • Property & Tenancy Data: property address, rent, deposit, tenancy term, utilities responsibility.
  • Financial Data: bank account details, salary/income, employment verification, credit and affordability checks, welfare benefits (if relevant).
  • Special Category Data: health/disability information where necessary for property suitability or compliance with health & safety requirements.
Why we collect this information

We process personal data in order to:

  • Perform our contractual obligations and manage your tenancy.
  • Carry out identity verification, credit, affordability, and fraud checks.
  • Communicate with you and authorised representatives.
  • Ensure compliance with legal and regulatory requirements.
  • Support the effective administration of services, including deposit protection schemes, utilities, repairs, and debt recovery.
  • Monitor equality and accessibility in accordance with law.
  • Protect staff and customers through CCTV and telephone recording.
Sharing your information

We treat your data as confidential. We may share information with:

  • Local authorities, tenancy deposit scheme administrators, utility/service providers, and contractors.
  • Credit reference agencies, debt recovery partners, and tracing agents.
  • Legal advisers, regulators, or the courts where required.
  • Cloud/IT providers (with appropriate safeguards if data is transferred outside the UK/EEA).

We will never sell your data.

CCTV Privacy Notice

We operate CCTV and other surveillance systems to:

  • Prevent and detect crime.
  • Protect staff, tenants, and contractors.
  • Ensure property security.
  • Monitor compliance with health & safety.
  • Assist in investigations, grievances, or complaints.

Images may be retained for up to 14 days, after which recordings are overwritten unless required for investigation. Access is restricted to the DPO and authorised staff. You have the right to request access to personal data captured.

Telephone Recording Privacy Notice

We record telephone calls for:

  • Staff training and quality monitoring.
  • Complaint handling.
  • Crime detection, investigation, and prevention (including fraud).
  • Protecting staff from abusive calls.

Recordings are kept securely and deleted after 6 months. Payment details are never recorded.

Security

We take appropriate technical and organisational measures to protect your information, including secure servers, restricted access, encryption, and staff training.

How long we keep your information
  • Previous tenants: 7 years.
  • Prospective tenants: 6 months.
  • Applicants who do not proceed: 6 months.
  • Call recordings: 6 months.
  • CCTV recordings: 14 days.

Full retention details are available on request.

Your rights

You have the right to:

  • Access the information we hold about you.
  • Correct inaccuracies.
  • Request deletion of your data (where legally permissible).
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent to marketing communications.

To exercise these rights, please email rentals@wrexrent.com.

If you are unhappy with our response, you may complain directly to the ICO:
www.ico.org.uk | 0303 123 1113

Changes to this notice

We may update this Privacy Notice from time to time. Please check our website for the latest version.

See our Privacy Notice (Company Let Addendum)

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Megan Lee M.
We’ve been renting with Wrexrent for around 12 months now and have had a really positive experience. We’ve genuinely had no problems during our tenancy, and everyone we’ve dealt with has always been really friendly, helpful and easy to get hold of. We recently had our first real issue with the boiler, and they were really helpful — they brought heaters over for us while it was being sorted and got everything fixed pretty quickly. Really happy with the service we’ve had and would definitely recommend Wrexrent 😊
BR R.
We feel delighted by the service offered by Ms. Taylor and Wrexrent team. From the beginning, Ms.Taylor was exceptionally supportive in each and every stage until we settled down in the property completely. Wrexrent is easy to approach for any queries and the support for those queries are really appreaciable. Team members of Wrexrent are very polite and ready to assist in need. We worked with other rental agencies in past however, Wrexrent is the best one. We certainly recommend Wrexrent to all for their politeness, timely communication and excellent service.
Sally S.
Absolutely outstanding service from start to finish from the whole team from Wrexrent. Special thanks to Taylor who has been there for us every step of the way & nothing has been too much trouble. The communication & overall process has been exceptional. I cannot recommend Wrexrent enough . Thank you for being absolutely fantastic !!
Caitlin P.
Wonderful experience! Professional with a personal touch. They honestly listen and try to accommodate where possible. Would definitely recommend.
Mike B.
I cannot recommend Wrexrent highly enough. Amazing service and so very helpful. The property is beautiful. Fully decorated with all new carpets before moving in. All the appliances are of a high standard and work perfectly with no issues. All meter readings were taken on the day I moved in and photos taken for evidence to show energy providers in the case of an incorrect bill. All staff are very helpful and polite. Special thank you to Taylor for helping me and providing me with updates and advise on my application. Also to Dani for the day she handed over the keys at the Wrexrent office and going through everything with me and Gareth who I met at the property and went through everything. It has been a pleasure to deal with such a helpful, friendly and professional company at a difficult time for myself with the move. Thanks to all at Wrexrent. Amazing.
David B.
Amazing company, dealt with Dani & Helen when we initially moved in, this was in the middle of lockdown too, and there was nothing too much trouble, we were in a huge rush to move in as we had sold our house, they moved mountains to make this happen. The property is absolutely amazing, couldn't be happier. Very professional company, and both Dani & Helen are a joy to deal with!
Katherine D.
I can only say positive things regarding this company. Very helpful and informative. If ever there were any difficulties within the property the company were always accessible to contact. They would respond promptly. Fantastic!
Laura E.
Very professional company - Easy to contact - very helpful - Top handy man - overall great experience
Katarzyna G.
Wrexrent is very professional company, very good quality service and properties itself. Company take care about their properties and their tenants. Very friendly staff always with smiles on their faces. If you looking for a place which you can feel like at home I would highly recommended Wrexrent.
sarah M.
Brilliant letting company! Beautiful, affordable flat close to Wrexham centre. Always helpful and good quality/standard of properties. Highly recommend
Josh W.
My partner & I dealt with Helen at Wrexrent & i have to say she was absolutely fantastic! Always made time to contact us & always found d the answers we looked for. I can not recommend them enough. 5*
Holly L.
Absolutely cannot fault Wrexrent. They have been great from the get go. We are about to move in to one of their properties which is a beautiful place for a very reasonable price. We are very impressed with how they have managed to ensure we have all the information we need and get moved in quickly whilst also managing to adhere to the coronavirus regulations. All the staff we have dealt with have been kind, friendly and very helpful with a genuine caring attitude.
Maria
Very good service. You get all the help you need with moving in or out and also with any problems arising during tenancy. Very friendly team, always nice and kind with customers. I really do recommend for anyone looking to rent.
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The transition into my flat, was very smooth and made very easy, with lots of help from Danni and Helen. Thanking you both for your help. Would definitely recommend Wrexrent, to anybody looking for rented accommodation.
Kelly R.
Excellent customer service - I viewed a few properties through Wrexrent in North Wales and can honestly say they made the whole process of finding a rental super easy. The property was spotless and well maintained. I have had no problems since moving in, and any little query i have had was responded to swiftly. I would most definately recommend Wrexrent in helping you find your perfect property
Harriet K.
Having rented all over the country and finally settling in north wales, I feel qualified enough to say that WREXRENT is by far the best letting agent going. You get a family owned feel from the start, with the added security of a bigger business behind it. The viewing and moving in process was easy, hassle free and genuinely pleasant (the same cannot be said for similar companies in Manchester and Cambridge!). The property is lovely, well furbished and nicely maintained. I haven’t had a problem yet but I’m sure if I do it’ll be sorted very easily! If you’re renting in/around Wrexham, WREXRENT is by far the best - trust me!!
Pondering P.
I love them, they are flexible fantastic company, the property is lovely and they are extremely proactive with any maintenance or should a problem arise. I've been in my flat for soon to be two years and I've never had a problem.
Lowri Hazzard J.
Wrexrent have been managing my property for some time and I can honestly say it is the best company I have used in my time of being a landlord (over 20 years!) They are extremely efficient and a pleasure to deal with. Many thanks Wrexrent.
Ruth J.
Excellent and efficient service - they made the whole process of renting my flat easy and simplified everything for us.
Louise M.
Great customer service - they are super helpful and have made renting out my property so easy. Would definitely recommend!
Sorin George T.
Great agency for finding a rental or new house, lovely staff ,that help you with everything that you need, great flats and houses to view. Recommended for everyone that looks for find a rent!