The WREXRENT Privacy Policy
Introduction
This Privacy Notice explains how WREXRENT (“we”, “us”, “our”), the trading name of Bryn Property Company Limited (Registered in England & Wales, Company No. 975694), collects, uses, stores, and shares personal information.
We take the issue of security and data protection seriously and strictly adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are registered as a Data Controller with the Information Commissioner’s Office (ICO) under registration number ZA151193.
Our registered office is:
Units 1-3, Five Crosses Industrial Estate, Minera, Wrexham LL11 3RD.
Our Data Protection Officer (DPO) is Danielle Jones Small. You may contact us regarding any data protection matters at:
What information we collect
We collect personal information in the course of providing rental and property services, including but not limited to:
- Tenants / Contract-holders: name, date of birth, address (current & previous), email, telephone number, marital status, National Insurance number, nationality, next of kin, employment status, university/college details (if applicable).
- Guarantors: name, date of birth, contact details, address history, marital status, NI number, financial information, employment details.
- Company Lets: details of directors, officers, guarantors, authorised signatories, employees who act as contacts, and occupiers of the property provided under a company tenancy.
- Property & Tenancy Data: property address, rent, deposit, tenancy term, utilities responsibility.
- Financial Data: bank account details, salary/income, employment verification, credit and affordability checks, welfare benefits (if relevant).
- Special Category Data: health/disability information where necessary for property suitability or compliance with health & safety requirements.
Why we collect this information
We process personal data in order to:
- Perform our contractual obligations and manage your tenancy.
- Carry out identity verification, credit, affordability, and fraud checks.
- Communicate with you and authorised representatives.
- Ensure compliance with legal and regulatory requirements.
- Support the effective administration of services, including deposit protection schemes, utilities, repairs, and debt recovery.
- Monitor equality and accessibility in accordance with law.
- Protect staff and customers through CCTV and telephone recording.
Sharing your information
We treat your data as confidential. We may share information with:
- Local authorities, tenancy deposit scheme administrators, utility/service providers, and contractors.
- Credit reference agencies, debt recovery partners, and tracing agents.
- Legal advisers, regulators, or the courts where required.
- Cloud/IT providers (with appropriate safeguards if data is transferred outside the UK/EEA).
We will never sell your data.
CCTV Privacy Notice
We operate CCTV and other surveillance systems to:
- Prevent and detect crime.
- Protect staff, tenants, and contractors.
- Ensure property security.
- Monitor compliance with health & safety.
- Assist in investigations, grievances, or complaints.
Images may be retained for up to 14 days, after which recordings are overwritten unless required for investigation. Access is restricted to the DPO and authorised staff. You have the right to request access to personal data captured.
Telephone Recording Privacy Notice
We record telephone calls for:
- Staff training and quality monitoring.
- Complaint handling.
- Crime detection, investigation, and prevention (including fraud).
- Protecting staff from abusive calls.
Recordings are kept securely and deleted after 6 months. Payment details are never recorded.
Security
We take appropriate technical and organisational measures to protect your information, including secure servers, restricted access, encryption, and staff training.
How long we keep your information
- Previous tenants: 7 years.
- Prospective tenants: 6 months.
- Applicants who do not proceed: 6 months.
- Call recordings: 6 months.
- CCTV recordings: 14 days.
Full retention details are available on request.
Your rights
You have the right to:
- Access the information we hold about you.
- Correct inaccuracies.
- Request deletion of your data (where legally permissible).
- Restrict or object to processing.
- Request data portability.
- Withdraw consent to marketing communications.
To exercise these rights, please email rentals@wrexrent.com.
If you are unhappy with our response, you may complain directly to the ICO:
www.ico.org.uk | 0303 123 1113
Changes to this notice
We may update this Privacy Notice from time to time. Please check our website for the latest version.
