Introduction

This page sets out the terms and conditions of use (the “Terms of Service”) on which this website – www.wrexrent.com (the “Site”) is made available to you.

Please read this page carefully. By accessing the Site or any part of it you are agreeing to comply with the Terms of Service. You should keep a copy of this page for future reference. If you breach any of the Terms of Service, your permission to use the Site shall automatically terminate and you must immediately destroy any extracts of content which you have downloaded from the Site.

Please note that the Terms of Service do not apply to any of our other websites or any third party websites which are linked to by the Site.

If you provide us with any information about yourself, we will only use it in accordance with our privacy statement, details of which are available here.

Who are we?

This Site is owned and operated by WREXRENT Ltd, a company registered in England and Wales under registration number 09641268, with a registered address at Unit 3, Five Crosses Industrial Estate, Minera, Wrexham, LL11 3RD.

If you have any questions, complaints or comments about the Site or these Terms of Service then please contact us on rentals@wrexrent.com.

Your promise to you

You confirm that:

  • All information and details you provide to us are true, accurate and up to date in all respects and at all times;
  • You will comply with the restrictions on your use of the Site as set out in these Terms of Service; and
  • In relation to any material, comments or ideas which you submit to us, that you have the right to do so and have obtained all necessary licences and/or approvals.

User conduct

You agree that in using the Site you will not:

  • Use the Site in any way that may lead to the encouragement, procurement or carrying out of any criminal activity;
  • Use the Site in any way that interrupts, damages, impairs or renders the Site less efficient;
  • Transfer files which contain viruses, trojans or other harmful programs; or
  • Use the Site for any purpose other than your personal use.

Rights granted and rights reserved

Your use of the Site and its contents grants no rights to you in relation to our intellectual property rights including, without limitation, copyright, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Site and its contents.

You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the Site pages, any content on the Site or the computer codes of elements comprising the Site other than for your own personal use.

Subject to the above, you may download insubstantial excerpts of the Site’s content to your hard disk for the purpose of viewing it, provided that no more than one copy of any information is made and that you keep intact all copyright and other proprietary notices.

Any use which is not permitted by these Terms of Service may only be undertaken with our prior express authorisation. Emails from us

Your use of any information contained in emails or other communications which you receive from us will be subject to these Terms of Service.

Information provided to us

If you submit any material, comments or ideas (“Feedback”) to us in relation to the Site or any document or other information which originates from us or relates to us, such Feedback will be treated as non-confidential and you grant us a right to use such Feedback at our own discretion in any media including, without limitation, to edit, copy, reproduce, disclose it to any other person, and/or post it on the Site. Further, we may use or exploit without any payment to you any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products or services which incorporate any part(s) of such Feedback.

Links to other websites

You may establish links to the Site provided you do not remove or obscure the copyright notice or other notices on the Site; you give us notice of such link by emailing us at rentals@wrexrent.com; and you immediately stop providing such links upon notification by us.

Links within the Site may lead to other third party websites. These are intended for your ease of reference, information and convenience only. We do not control or endorse such websites and are not responsible for their contents. If you have any questions in connection with such websites, you should contact their owners or operators. We assume no responsibility for and shall not be liable for any loss or damage which you may suffer by using such websites or the content which you access on them. You agree that you will not involve us in any dispute between you and any third party in respect of such websites.

Accuracy of information on the site

This Site comprises marketing material produced by us in respect of properties built or in the process of being built by us and is intended to assist anyone who is interested in renting one or more properties located within the Wrexham area. The Site does not constitute an offer to enter into any form of negotiation or agreement in respect of any of these properties or any part of Wrexham, nor does it represent or guarantee that any individual property will remain available for rent for any period of time.

You are reminded that renting a property is a major financial commitment. You should therefore take all reasonable steps to ensure that any property you propose to rent is suitable for your requirements in all respects. The Site and its contents are presented in good faith and we have used reasonable endeavours to ensure that its contents are accurate and up to date. However, we cannot guarantee that the content or information we provide is accurate. In particular, please note that the particulars, description, references to condition, details of fixtures and fittings, necessary permissions for use and occupation and other details of each property listed on the Site are for guidance purposes only.

This means that you should not rely on this Site or its contents if you wish to rent any of our properties. You must conduct your own enquiries about any property you want to rent and verify the accuracy of any information we have provided in relation to any such property (including but not limited to property visits, and obtaining independent legal and financial advice).

Our liability

We do not accept any liability for damage to your computer system or loss of data that results from your use of the Site and we cannot guarantee that any files that you download are free from viruses, contamination or destructive features. Whilst we use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention, we do not warrant that the information on the Site itself will be free from errors or omissions. All content and services on the Site are provided on an ‘as is’ and ‘as available’ basis. We do not make any representation or give any warranty (whether express or implied) in respect of the Site or its content. Nothing in these Terms of Service shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by us, our employees or agents.

Changes to the site and terms of service

We are constantly looking for ways to improve the Site and its contents. We reserve the right, at our discretion, to make changes to or withdraw any part of the Site or the Terms of Service for any reason. If we change the Terms of Service, we will publish details of the new Terms of Service on the Site. You are therefore advised to review the Terms of Service regularly to ensure that you are aware of any changes we make. All such changes will take effect from the time they are posted on the Site. By continuing to use the Site, you will be deemed to have accepted all such changes.

Law applying to this agreement

If you wish to take court proceedings against us in respect of our Terms of Service you must do so within England and any such court proceedings will be subject to the exclusive jurisdiction of the English courts. English law will apply.

General

You agree to compensate us for any claim or legal proceedings brought against us by any other person as a result of your breach of the Terms of Service.

If we take legal action against you for any breach of the Terms of Service and a court makes an award in our favour, you will be responsible for all costs allowable by the courts. If you breach the Terms of Service and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms of Service.

If any part of the Terms of Service is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

In-House Complaints Procedure

Our aim is to provide an exceptional level of service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has dealt with your matter and explain that you are dissatisfied with an aspect of the service you have received.

If you remain unhappy with the way your complaint has been handled after speaking to the person who dealt with your matter then you should set out your complaint in writing to:

WREXRENT Limited
Unit 3
Five Crosses Industrial Estate
Minera
Wrexham
LL11 3RD

And/or by email at: rentals@wrexrent.com

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:

  • An outline of your complaint explaining why you feel that we have fallen short of our commitment to provide an exceptional level of service
  • What you would like us to do to resolve it
  • Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:
    • Names of Advisors you have spoken to in connection with the complaint
    • Time(s) and Date(s) of the incidence(s)
    • Telephone number(s) and or Address(es) you have used to contact us
    • Any written correspondence in connection with your complaint
    • Any other document in support of your complaint

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly. The timescales for dealing with a complaint are as follows:

  • You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
  • Within 10 working days of the acknowledgement, you will receive a full written response.
  • If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received
  • After our written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.

We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint. In order to take your complaint to The Property Redress Scheme you must first have carried out the following:

  • You have waited 8 weeks from the date of your written complaint to us for a response; and
  • It is still within 6 months from our last communication with you regarding this complaint

The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member's internal complaints procedure and remain dissatisfied with the Member's response. The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website. In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form. The Property Redress Scheme contact details are as follows:

Website: www.theprs.co.uk

By Email: info@theprs.co.uk

By post at:
The Property Redress Scheme
Premiere House
1st Floor Elstree Way
Borehamwood
Hertfordshire
WD6 1JH